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ISCARE

Quality system

The aim of our medical facility is to provide all patients with high quality health care at a high professional level. Our goal is to make you feel comfortable in our clinic and your stay with us will contribute to your early recovery or healing. 

Quality system

ISCARE a.s. is certified according to Decree No. 102/2012 Coll., on the evaluation of quality and safety of inpatient health care and according to ISO 9001:2015 Quality Management Systems – Requirements.

Certifikat kvality a bezpeci ISCARE

Quality Management System ISO 9001:2015Quality Management System - Health Care Services ISO 15224:2016

ISCARE Clinical Centre Quality Policy

Vision of ISCARE a.s.

We provide high quality and safe healthcare at the top level. Our team of physicians and medical staff is made up of top professionals who focus on the individual needs of patients. We take great care to ensure that our employees are skilled, motivated, happy and empathetic. At the clinic, we work with the latest technology and the newest advances in treatment.

Our motto and philosophy
"Everyone deserves extraordinary care."

  • Patients are the centre of all our attention and determine the requirements not only for quality but also for individual approach. A satisfied patient is our main goal.
  • Our employees are the driving force behind the various disciplines, ensuring the quality and safety of the healthcare provided. ISCARE a.s. is committed to providing advanced training and ethical conduct, creating a stimulating environment and corporate culture.
  • A process approach is used to ensure the achievement of expected results and the rapid introduction of new required services.


Quality management

Communication, interpersonal relationships and teamwork are the foundation of our care, we want to meet the needs of all stakeholders, we recognize the importance of developing partner relationships, deepening trust between staff and patients, including their family members, and maintaining relationships with our business partners.

Quality management is a part of our daily activities, helping to manage and improve not only processes, monitor errors, minimize complaints and adverse events, but most importantly, improve patient satisfaction.

We continuously improve and develop our quality management system across the entire facility to provide state-of-the-art care that satisfies even the most demanding patients.

You can leave us suggestions, comments and ideas for improving our services at: kvalita@iscare.cz.